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Guest
Use Procedures and Safety Policies
Reservations
are Required
Reservations
and rates are secured only upon receipt of the full reservation deposit
along with the signed, completed reservation contract form.
Dates will be held temporarily by verbal agreement for 2
weeks. If we have not
received the appropriate deposit by that date, we reserve the right to
schedule another group. We
will attempt to contact you before “giving away” the date.
The reservation deposit is non-refundable.
Deposit
May Be Transferable
Your
deposit may be transferred to another group of similar size (or you may
invite another group to join yours) for an event on the scheduled date.
Deposits may also be transferred to another date within the year if
transfer is made four months prior to the event.
Twinlow Camp must approve all transfers.
The deposit is transferable only once.
Fee
Schedule
Please
refer to the Fee Schedule attached to this contract package when you plan
your event. Note minimums and
requirements. The total owed
for your retreat is due before your group’s departure.
Please collect money due and issue one check payable to
Twinlow Camp. Groups wishing
guaranteed exclusive use are required to reserve 80% of the facility and
include comparable deposit fees.
Final Group Numbers
Please
provide the camp office with final group numbers for meal service and
other required services. The
final group number for meal count will be billed as a minimum charge for
meals regardless of last minute cancellations.
Any additional meals served will be charged.
We will make every effort to accommodate
additional number, however, we can only guarantee enough food to
serve the “Final Group Number.” There
must be a minimum of 20 people for meal service by the camp.
Groups
Must Provide
Groups using Twinlow Camp must provide a Certificate
of Insurance for at least $1 Million in liability coverage that names
Twinlow Camp as an additional insured for the dates of this Agreement.
Groups must also provide a qualified and certified First Aid
person to be in attendance for the entire length of your stay.
Twinlow Camp provides all guests with limited
secondary accident insurance coverage through the United Methodist Pacific
Northwest Conference. Forms
will be provided when you arrive. List
all group members with full addresses.
Fees are included in our rates.
Check
In & Check Out
Check
in time is 4:00 PM on the scheduled day of arrival.
Groups must depart by 11:00 AM.
Early arrivals and late departures may be pre-arranged.
Cleaning
Guest
groups are asked to help prepare the space for the next group coming in.
Please refer to the cleaning guidelines that are posted in each
building.
Damages
Please
report damage immediately. We
will contact you should we notice damage after your group’s departure.
Guest
Services
Linens
Linens
& towels are available (pre-arranged) to guests staying in
Selkirk Lodge and the Nurse’s cabin.
For overnight adult groups that also purchase a meal package,
linens and towels are included. For
groups doing their own cooking at Selkirk, the linen service rate is
applied.
Outdoor
Recreation
Twinlow
Camp offers a unique opportunity to enjoy the outdoors. Free
time is important for renewal and to experience the joy of God’s
creation. Please contact the
camp office to arrange your free time options.
Volleyballs,
basketballs, soccer balls and other sports equipment is available.
Please request at office.
Camp
Store
The
Camp Store is available to guests. It
has a variety of items for you and your loved ones.
Proceeds help fund Twinlow’s on-going ministry.
Miscellaneous
Things for you to know...
Personal
Sports Equipment
Before
bringing or using your own equipment, check with Camp Staff.
Personal sports equipment may include bats, hockey sticks, climbing
gear or other equipment. Equipment
must be stored and handled safely for the protection of all people.
Smoking
Smoking
is not allowed in any building! Instruct
your group to use designated smoking areas and appropriate disposal
containers only. Idaho law
prohibits persons under the age of 18 years of possessing tobacco
products.
What
to Bring
Guests
must provide their own bedding, towels, personal items, warm clothing for
cool nights, and insect repellent. Each
group should have their own First Aid kit.
What
Not to Bring - Prohibitions
Alcoholic
Beverages, Illegal Drugs, Firearms and other Weapons, Ammunition,
Explosives, Knives or Switchblades, Fireworks and Gambling are prohibited
at Twinlow Camp. Pets are NOT allowed at camp as they are in conflict with
resident pets, wild animals, and out of consideration of other camp
guests.
Your
Schedule
Please
mail or fax a copy of your schedule prior to arrival so that we may better
assist you and help eliminate conflicts with other groups using the site.
Staff
Entering Your Building
Twinlow
Camp Staff retains the right of entry to all facilities at any time.
Group
Leader Responsibilities
Please
check in at the
Twinlow Camp Office immediately upon arrival.
Welcome
& Safety Orientation
A
camp staff person will schedule a time with your group to provide a time
for orientation to camp safety regulations.
Please be ready to schedule this as soon as possible once all group
members have arrived.
Group
Behavior
Group
leaders are responsible for the behavior of the group.
Twinlow Camp Management retains the right to evict individuals from
camp property.
Supervision
Ratios
Youth
and children group leaders are responsible for the behavior of the group
and for maintaining the following adult/child ratio.
Age
4-5 (1:5); Age 6-8 (1:6); Age 9-14 (1:8); Age 15-18 (1:10)
Appropriate
supervision of youth also includes a minimum age of 16 years old and at
least 2 years older than the campers.
At least 80% of your leaders should be 18 years of age or older.
Specialized
Recreation Activities
Group
leaders are responsible for providing persons with specialized training
and skills to supervise specialized activities and for maintaining ratios
for youth, children or vulnerable adults.
Appropriate
Activities
All
program activities must meet with the approval of the Twinlow Camp.
Twinlow Camp Management will request curtailment of activities that
are inappropriate or unsafe. Group
leaders are responsible to supervise their group and its behavior and
understand and enforce policies and guidelines as stated.
While
You Are Here
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Complete the
insurance form with name and address of each guest.
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Make
arrangements for payment of the balance due prior to departure.
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Use only those
facilities assigned to your group and inform your group of this
restriction.
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Inspect each
room assigned to your group upon arrival and before departure to check for
damages.
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Report
maintenance needs or faulty equipment immediately.
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Please turn
off lights and heat when not needed.
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WHEN IN
DOUBT...PLEASE ASK about anything regarding your stay, needs, concerns,
problems, or questions.
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Please replace
furniture to its original position.
Meals
& Food Service
Food
Service
Meals
are available to all Twinlow Camp guests and are automatically included
for those using the Retreat Center. There
is a 20 person minimum for meal service, although smaller groups may be
able to share dining with other groups.
Emphasis is on nutritious meals.
With advance notice, we can accommodate some special diet requests.
Individual vegetarians will
find non-meat offerings at most meals.
Please notify Twinlow Camp in advance for these needs.
Meal
Service Guarantee
Groups
will be accountable for TOTAL Meal Count as stated by telephone to Twinlow
Camp 7 days prior to arrival.
Meal
Times
Breakfast
(8am), Lunch (12:30pm), Dinner (6pm) unless previous arrangement
are made.
Kitchen
Use
Groups
desiring to do their own cooking have that option in Selkirk Lodge and
Pinecrest.
Meeting
Rooms
Dining
Hall
Food
Service is provided for guests staying in the Retreat Center (lower
portion of the Dining Hall). This
does not guarantee exclusive use of the entire building.
The dining area is a common space shared by all Twinlow guests and
staff. The dining area must be
returned to order well before meal-time if used for program.
Twinlow Camp Staff must approve any activity other than eating,
meeting or lounging. No active
games (I.e. throwing, running, etc.) are allowed in the Dining area.
Guests must have shirts and shoes (sandals okay) in the
Dining area.
Indoor
Meeting Spaces
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Selkirk
Lodge has a
meeting/living room on each floor. Each
contains a couch and overstuffed chairs plus 30 straight back chairs.
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The Retreat
Center has a
fireside room on the lower floor (30 people) with several overstuffed
chairs and couches. The
upstairs contains the Dining area (150 people) and side lounge area.
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Pinecrest
has a small living room, such as you would have in your home. (20 people)
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Cabins 7
& 9 have
small meeting rooms. (15 people)
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The Lodge
has a large meeting area/recreation room for up to 150 people.
This space is unheated except for a large circular fireplace in the
center.
Outdoor
Meeting Spaces
There
are several outdoor meeting places around the grounds.
There are the decks at the Dining Hall and Pinecrest; Outdoor
Chapel; 2 amphitheatres at campfire pit areas; 1 gazebo; Morning Watch and
multiple picnic tables around the grounds.
Any grassy area can also be used for group gatherings.
Meeting
Equipment
Television,
VCR, DVD player, overhead projector, and projection screens are available
on a first reserve basis. The
camp also has access to an LCD projector.
General
Safety
In
the close community relationship that exists in a retreat center please
consider others using the center as you pursue your own renewal and
recreation. These
guidelines will help ensure a safe camp experience.
At
Your Own Risk
-
Activities are
solely at your own risk.
-
Groups are
responsible for their own program needs, as well as risks involved with
those programs and associated persons.
-
Groups must
have with them a person (at the minimum) certified by American Red Cross
in Standard First Aid and CPR for the appropriate age level.
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Twinlow Camp
is not responsible for any personal property.
Report
Incidents & Intruders
Please
report any accidents or ”incidents” to Camp Staff immediately.
This may range from intruders to inappropriate behavior by other
guest groups or staff or any situation that may threaten the safety of our
guests.
Locating
Twinlow Camp Staff
Twinlow
Camp staff can be located:
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Office—first
building near parking lot
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Director’s
House—blue house at south end of parking lot (across from Selkirk Lodge)
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Food
Service Staff in the Retreat Center (Dining area)
Health
& First Aid
First
Aid
Guest
groups are required to care for their own medical emergencies.
At least one adult certified by the American Red Cross in Standard
First Aid and CPR must accompany your group.
Please identify your First Aid person to your group immediately
upon arrival. Groups must supply their own First Aid supplies.
Report
Accidents to Camp Staff
Camp
staff must be informed of any accidents or incidents and the appropriate
forms completed.
Emergency
Medical Personnel
The
Northern Lakes Fire Department and the Kootenai County Paramedics have
emergency medical personnel on call 24 hours a day.
Dial 911.
Camper
Health Information
Group
leaders should have available for all participants:
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Names and
addresses of all participants.
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Emergency
contact names and numbers.
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A listing of
any persons with known allergies or health conditions requiring treatment,
restriction or other accommodation while on site.
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For minors
without a parent on site, signed permission to seek emergency treatment or
a signed religious waiver.
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Whoever is
responsible for providing emergency care should have immediate access to
this information.
Safety--The
Site
The
Terrain
Twinlow
Camp is located on a hillside slopping down to the lake.
The hillside can be especially slick in the winter months with
snow. There are also flat
places on the site, such as the large playfield, which can be used for
games and other activities.
Twinlow
Waterfront Area
Lower
Twin Lake is a mountain fresh water lake.
Any aquatic activities have potential for injuries and death.
Please see Aquatic Area & Activities Section.
Ropes/Challenge
Course
Twinlow
Camp has 10 low element challenge stations.
These elements cannot be used without signed Liability Release
Forms and trained Twinlow Camp Staff present.
Retreat
Center and/or Selkirk Decks
These
overhanging decks have potential for injury.
Persons should not sit on railing or play in a way that may cause
someone to fall.
Things
that Crawl and Things that Fly…
such
as Spiders, Ants, Mosquitoes, Hornets, Yellow Jackets, and other various
creatures of entomology and other species...No building or place on
Twinlow Camp property is exempt of these creatures.
We are living in their home!
Wipe on repellents are recommended.
Persons with mild to severe reactions should see their First Aid
Person.
Plants,
Trees and Shrubs
Part
of the beauty of Twinlow Camp is its large variety of both wild and
domestic plants, trees and shrubs on the site.
We ask you to use caution in all outdoor activities.
We do not recommend that any plants be ingested.
Some
fallen and dead trees are left in the forest for animal housing and as
part of the natural eco-system. If
hiking off trail, be aware of dangers of dead trees falling over.
Please stay off all deadfall.
There are often sharp, broken branches that can cause injury.
Campers and leaders should not climb trees.
Construction
Twinlow
Camp is continually upgrading and improving.
Buildings, facilities, and areas under construction are off limits
at all times and are indicated by “keep out’ signs and barrier
screening.
Buildings
Guests
are not allowed on roofs of any cabins, under buildings or in rafters of
buildings with open ceiling.
Fires
& Campfires
Exits
& Extinguishers
Make
certain everyone in your group knows where all available building exits
are in case of fire. Also,
please make certain that several adults know where to locate fire
extinguishers.
Cooking
Only
adults are allowed to use cooking facilities.
Do not leave stoves unattended while in use.
Observe the location of nearest fire extinguisher.
Candles
All
candles being lit must be contained within a protective barrier such as a
glass or other vessel.
Campfires
Campfires
are allowed in designated areas on the site only under supervision of an
adult. Firewood is located
under the deck of the Retreat Center.
Only adults may split wood (ask for maul).
During
seasons of extreme fire danger, the
local officials retain the right to ban all campfires and other fire
related hazards.
Vehicles
& Parking
Speed
Limit
The
speed limit within Twinlow Camp grounds is 10 MPH.
Please have your group observe.
Stay
on Roads
Vehicles
are permitted only in the parking/unloading areas.
Parking
All
vehicles must be parked in designated parking areas.
Please do not park vehicles in the cabin area.For persons with
limited mobility, please contact Management for appropriate parking,
loading and unloading information.
Transporting
People
Transportation
of persons in vehicles not designed for passengers is prohibited.
Transporting persons in back of pick-up trucks is prohibited.
Pedestrians
We
have a great deal of traffic coming and going.
Please be alert for people darting across roadways.
Personal
Safety
Emergency
Exits
Windows
and doors in all buildings serve as emergency exits.
Leaders, please supervise your group and do not allow entering and
exiting buildings via windows except in an emergency.
Pinecrest has an emergency exit from the second floor with a
ladder.
Shoes
Persons
must wear shoes in the dining hall, around the grounds and to and from the
lake.
Emergencies
After
consulting with your own First Aid person, call 911 if appropriate.
REPORT ALL equipment failure, illness, accidents, and
breakage to Management immediately.
Emergency
Transportation & Phone
A
telephone for emergencies can be located in the upstairs kitchen of
Selkirk Conference Center, the kitchen in the Retreat Center or the office
during business hours. Emergency
Aid transportation is 10 minutes away in Spirit Lake or 15 minutes in Post
Falls. Please do not hesitate
to ask for help in an emergency.
Bunk
Beds
Children
under age 10 should not sleep in the upper bunk.
Please supervise youth and children and restrict horseplay.
Flammable
Liquids & Power Tools
All
flammable liquids must be clearly marked and stored in a locked location.
Power and hand tools must be equipped with appropriate safety
devices and locked up and used only by trained persons.
Getting
Lost
Daytime:
staying
on trails and
primary byways will help ensure your group’s safety.
It is possible to become disoriented in the forested areas. If you
are able to locate Twinlow Rd., walk back to the parking lot.
If in the water in a boat, look for the Twinlow swim area,
the large white Pinecrest House, or the cross on the hillside directly
across from Twinlow Camp.
Night
time: The
forest is very dark at night! Don’t
go out alone, take a flashlight and dress warmly.
Please request your group to notify the leadership before they go
out and where they are going.
Advise
Camp Director when
people are missing or cannot be located.
Camp staff will organize a search.
Kitchen
Use & Food Handling
Food
Temperature
Minimize
the time that potentially hazardous foods remain in the temperature danger
zone of 40F—140F by following procedures posted in kitchens.
Refrigerator
Temperature
If
using the refrigerator to store food, please check the temperature and log
daily. Report temperatures
above 40F to camp staff.
Clean
Hands
Wash
hands before preparing and serving food.
Dishwashing
Proper
dishwashing procedures are posted in every
kitchen. Please use
these procedures—wash, rinse, sanitize, air dry.
If posted instructions are missing, please contact camp staff.
Sanitizing
Use
only clean, sanitized utensils and equipment during food preparation.
Clean and sanitize utensils, appliances and food contact surfaces
after use. Food contact
surfaces means anything including counters, cutting boards and knives that
contacts raw food during preparation.
Sanitize these surfaces between uses with the sanitizing solution
of 2 Tbl. chlorine bleach to 1 gallon of water.
Follow posted procedures.
Garbage
Garbage
containers must be tied or covered when not in use.
If garbage container is full, contact Twinlow Staff or
take garbage to dumpster near the shop off the main parking lot.
(Please make sure bags are securely tied and disposed of properly.)
Please keep garbage can lined.
If you need more containers or bags, contact camp staff.
Recycle
Recycle—glass,
aluminum cans and plastic. Containers
are located near the Beverage Vending Machine in the Retreat Center.
Aquatic
Areas & Activities
Please
see Aquatics Safety pamphlet for complete guidelines and regulations.
If
you desire waterfront activities (includes swimming and boating), please
advise Twinlow Camp in advance. Twinlow
Camp will provide lifeguards for all waterfront activities.
Pinecrest
guests shall provide their own Red Cross certified lifeguard, experienced
in fresh water lake rescue, OR they must schedule a Twinlow
lifeguard.
There
will be at least one lifeguard per aquatic activity.
All lifeguards shall have lifeguard certification from a
nationally-recognized certifying body, (such as American Red Cross).
Swimming
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Swimming is
permitted only when lifeguard is on duty.
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All swimmers
must remain in the designated area for swimming.
No swimming is permitted from the boats.
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Children and
youth should not be in the beach area without an adult.
NO ONE is allowed on the docks or in the water without a lifeguard
on duty.
Boating
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All boaters must
wear An approved lifejacket. Twinlow Camp provides lifejackets
which meet these standards.
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Campers which
are entering 6th grade and under must have an adult in the boat at
all times. Unless otherwise
directed by the lifeguard, campers entering 7th grade and older may use a
boat without adult supervision.
Wheelchairs—Persons
in wheelchairs must not be strapped in near water.
The
Rope Swing and Cliffs on the opposite side of the lake are off limits to all campers,
staff and guests.
Emergency
Procedures
Telephones
with emergency numbers are located in the Office, Dining Hall and on the
upper floor of Selkirk Lodge.
Contacting
Management
The Camp Director
and Site Staff can be located in the office on weekdays and some weekend
days. Or check the
Director’s House located on the south end of the parking lot (across
from Selkirk Lodge).
Fire
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Upon arrival,
review building escape routes with campers—doors and windows.
Show campers how to remove screens from windows, where necessary.
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Group leaders
are responsible for evacuating buildings or area in an orderly manner if
fire is not immediately controllable with an extinguisher.
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Leader will
notify Director or other Site Staff
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Camper guests
should move to a safe open area—usually the parking lot OR the playfield
(keeping in mind direction of wind and proximity of fire).
Campers shall remain in that area until the fire is out OR they
receive further instructions.
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Group leaders
should take head counts often.
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If more
expedient, call the Fire Department (911) immediately.
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Camp
Director will
complete reports as needed for county officials.
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Guests and
staff members are not to give any reports to newspapers or other
media.
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If evacuation
is necessary, all persons are to go to Lakeland High School at the
junction of Highways 41 and 53, in Rathdrum, Idaho (approx. 5 miles from
camp).
Forest
Fire
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Follow the
same procedure as above after being in contact with Directors or Site
Staff.
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Alert your
group to the possible danger.
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Keep onlookers
well back from the fire area.
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Prepare for
possible evacuation of site.
Strangers
on Site
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Contact
Camp Director or Site Staff to report visitors wandering about or creating any
kind of disturbance.
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Contact Police
if problem is severe and Staff cannot be immediately located.
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Complete an
Incident Report with Camp Staff, if asked.
Near
Drowning
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Remove victim
from hazardous situation.
-
Use extreme
caution and do not move person if any sign of back or neck injury.
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Treat victim
for any life threatening injuries.
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Notify your
First Aid provider and Camp Directors or Site Staff or call for emergency
help.
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Staff will
arrange for emergency transportation.
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Accident
report form will be filled out.
Traffic
Accidents on Site
Lost
or Missing Persons
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Implement
quick check of areas last seen including nearby restrooms and buildings.
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If person is
not found in 10 minutes, notify Camp Staff who will organize initial
search procedure.
Utility
Failure: Water
Our
precious resource! Twinlow
Camp has its own Deep Well that is shared with approximately 20 homes.
When it fails, we have serious problems.
Because of the limited supply, practice conservation and ask your
group to restrict the amount of water they use.
Loss of pressure is a symptom of a problem in the system.
Immediately notify the camp office if you suspect a problem.
Selkirk Lodge has its water supply from North Kootenai Water
District.
Utility
Failure: Electricity
Power
outages may affect one building or the entire camp.
Report outages to the Camp Staff.
Our water supply
is from a well with an electric pump.
If the electricity is out, so is our water.
Please don’t use water or flush toilets until you have talked
with camp staff.
Injuries
-
If person is
unconscious, call the ambulance
-
Send for your
group’s First Aid person
-
Check for
breathing. Open airway.
If camper is not breathing, start rescue breathing. Continue until
Emergency Medical help arrives.
-
If potential
neck or back injury, do not move injured person.
-
Attempt to
stop major bleeding by applying direct pressure with clean cloth.
-
Notify Twinlow
Camp Directors and/or Site Staff as soon as possible.
Natural
Disaster Procedures
In
the event of a natural disaster camp staff will ring the bell in the cabin
area continuously. Assemble
your group in the Retreat Center (Dining Area) for further instructions
from Twinlow Camp Staff. Account
for all group members. Management
will be working with local emergency personnel to implement an orderly
evacuation of the area. If
buildings are unsafe, assemble your group in the large playfield.
Wind
High wind gusts can arise suddenly without
warning. Guests
must stay away from tree and trail areas during a windstorm, preferably
inside.
No water activities will be allowed.
Earthquake
Most
campers have rehearsed earthquake “drop and cover” drills at school.
-
Drop—Drop
to the floor wherever you are.
-
Cover—Cover
year head with one arm.
-
Hold—Hold
on to something solid with the other arm.
If
campers are inside, have them move away from windows and “drop and
cover” under beds, tables, or stand in braced doorways.
If the earthquake catches you outside, move away from buildings and
trees. Move groups to an open
area if possible– the large playfield.
After
an earthquake, do not enter any buildings until camp staff has checked
them. Account for all persons
in your group and move to the playfield.
Evacuation procedures will be initiated if necessary.
Electrical
Storm
Lightning
will seek tall objects, so stay away from lone trees, hilltops and any
objects that might act as a lightening rod.
All swimmers and boaters must return to shore and get out of the
water upon the signal from the waterfront staff.
Snow
Blizzard
In
the event of an blizzard, it is best to remain at camp until the blizzard
is over and county road crews have re-opened roadways.
Depending on the severity of the storm, all guests may be moved
into the Retreat Center.
Tornado
If
campers are inside, have them move away from windows and move to basement
or inner rooms.
Evacuation
If
an emergency or disaster warrants evacuation, camp staff will implement
evacuation procedures using prearranged evacuation plans.
Guests and staff who have assembled and been accounted for will
evacuate the site and possibly the area, depending on the nature of the
emergency.
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